Cleaning Services Agreement Template

What is a cleaning services agreement?

A cleaning services agreement sets out the terms between a cleaning business and its client, whether the client is a household, an office or a short-let host. It turns a verbal "every other Tuesday, the usual" into a clear list of areas and tasks, a price, and rules for the things that cause friction: late cancellations, lock-outs, missed tasks, keys and alarm codes, and breakages.

This template covers regular or one-off cleans. You list the areas and tasks and anything not included, choose the frequency and visit time, and decide whether the company or the client supplies products and equipment. It covers access by key, code or lockbox, the price per visit, hour or month, payment timing, a cancellation window with an optional late-cancellation or lock-out charge, a free re-clean if a task is missed and reported in time, how breakages are handled, and an optional no-direct-hire clause for your cleaners.

When to Use a cleaning services agreement

• A domestic cleaner or maid service taking on a new regular client
• A commercial cleaning company contracting to clean an office or shop
• A cleaner turning over a vacation rental or short-let property
• A one-off deep clean, move-out clean or post-renovation clean
• Formalising an existing arrangement after a key or breakage dispute

What You Fill In

26 blanks, then the name and email of each person who signs: cleaning company, client.

What the cleaning services agreement Covers

1. The cleaning
2. Supplies
3. Access and security
4. Price and payment
5. Cancelling or rescheduling a visit
6. Quality
7. Breakages and damage
8. Health and safety
9. Term and ending the agreement
10. General

Using the cleaning services agreement, step by step

1 Describe the premises and the job

Enter the address, say whether it's a home, office or rental, and list the areas and tasks one per line — kitchen, bathrooms, floors, dusting. Add what isn't included, such as inside the oven or windows outside, so there are no surprises.

2 Set the schedule and supplies

Choose how often you clean and the usual visit day and time. Decide who supplies cleaning products and equipment, and note any product preferences such as fragrance-free or no bleach on wood.

3 Agree access and price

Choose how the cleaners get in — the client lets them in, a key, or an access code — and add notes about alarms and pets. Enter the price, whether it's per visit, per hour or per month, and when payment is due.

4 Cover cancellations and quality

Set the cancellation window (48 hours is common) and an optional late-cancellation or lock-out charge, and how quickly the client must report a missed task for a free re-clean. Add your insurance details if you have them, then send it to the client to sign.

Tips Before You Send It

• The more specific the task list, the fewer disagreements about what "clean" means. If you use a room-by-room checklist, copy it into the task list.
• Label keys with a code, never the client's address, and record who holds each key.
• Ask clients to put away cash, jewellery and fragile valuables — the agreement says so, but a reminder before the first visit helps.
• Some places restrict no-hire or no-poach clauses. Leave the field empty if you're unsure whether it's allowed where you work.

Cleaning services agreement: frequently asked questions

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This template is a general starting point, not legal advice. Laws differ between countries and states — have a lawyer review the agreement for your situation before you rely on it. Page last reviewed 2026-09-29.